Returns Policy

We are happy to receive returns and offer refunds on any full priced item returned to us in perfect condition, within 14 days of receipt of order, with proof of purchase.

Conditions of returns

We want you to be happy with your purchase. If you’re not, just return the product to us within 14 days, following the instructions below.

We’ll exchange or refund, any unwanted item, once they are returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused. The buyer will be responsible for postage unless the item is received damaged.

Please return the item and state the reason for the return.

If you receive a faulty item, please notify us and return to us within 30 days of receipt. This does not affect your statutory rights.

Refunds will be credited to the original card that was used for purchase. If you decide to refund a gift we can’t prevent the card-owner knowing.

How to Return An Item

  • Return to us.
  • Take your parcel at the nearest post office. The returns address is:

The Present Shop
23 Willow Place
NN17 1BH

Please note that when sending a return, the parcel is your responsibility until in reaches us. Always retain proof of postage.

Missing or damaged orders

First of all please view your order status online by signing into your account and selecting view orders. Or please contact us on 07545 904432 or and we will resolve the problem as soon as possible.

For damaged items we usually replace them straight away if they are still available in stock or you will have the option to choose another item or a full refund. Please email our customer services team on